Terms & Conditions

1. About Us

The Continental Pakistan (“The Continental”, “we”, “us”, or “our”) is a guesthouse located at 63, Block J, Gulberg III, Lahore, Pakistan. In these terms, “you” means the person making the booking and, where relevant, every guest staying under that booking.

2. Making a Booking

• You must be at least 18 years old to make a booking.
• You can book with us via WhatsApp, phone, email, or directly through our website. We are also listed on selected online booking platforms.
• Our rates are available on request. We quote in Pakistani Rupees (PKR) based on your dates, room type, and number of guests. Quotes are valid for 24 hours and do not hold a room until your booking is confirmed.
• Your booking is confirmed only when we have received the required advance payment and sent you written confirmation.
• The person who makes the booking is responsible for all guests under that booking, including their conduct and any charges incurred.
• Please ensure the information provided is accurate. We are not responsible for issues arising from incorrect details.
• Bookings made through online booking platforms are also subject to that platform’s terms, including payment and cancellation rules.

3. Rates, Taxes, and Payment

• Rates are quoted in PKR and are inclusive of applicable government taxes unless stated otherwise in your quote.
• An advance payment of 50% of the total booking amount is required to confirm a booking. The remaining balance is payable at check-in.
• We accept debit and credit cards (Visa and Mastercard), bank transfers, and cash at the property.
• Card payments are processed securely through our third-party payment partner. We do not store your card details.
• If you pay with an international card, your bank sets the exchange rate and may charge foreign transaction fees.
• Concierge services and extra items are charged separately and payable at check-out unless agreed otherwise.
• Once confirmed, your rate will not change for your confirmed dates. Adjustments to dates, rooms, or guest counts may alter the rate.

4. Cancellations, Changes, and Refunds

Cancellations, booking changes, no-shows, early departures, and refunds are governed by our Cancellation & Refund Policy, which forms an integral part of these terms.

5. Check-In and Check-Out

• Check-in time: From 2:00 PM.
• Check-out time: By 12:00 PM.
• Early check-in and late check-out depend on room availability and may incur additional charges. Unapproved late check-outs beyond scheduled times may be charged as an extra night.
• Identification requirements: Mandatory by law. Every guest aged 18 or over must present valid original identification at check-in (CNIC or NICOP for Pakistani nationals; Passport with a valid visa for foreign nationals). We log these details into the official guest portal in compliance with Punjab state law.
• We cannot check in guests who fail to provide mandatory government identity documents. In such cases, standard cancellation policies apply.
• A refundable security deposit may be collected at check-in and returned upon room inspection at check-out.

6. Rooms and Occupancy

Each room may only be occupied by the number of guests specified in your booking confirmation. Additional guests require prior written approval and may incur extra room charges. Specific room allocation is subject to availability upon arrival unless explicitly reserved.

7. House Rules

• Quiet Hours: Please maintain quiet hours between 11:00 PM and 7:00 AM.
• Visitors: Visitors are welcome in common areas between 10:00 AM and 10:00 PM and must register at reception upon arrival. Visitors are not permitted inside guest rooms or allowed to stay overnight.
• Smoking Policy: Smoking is strictly prohibited inside guest rooms and indoor areas. Deep-cleaning charges apply if this policy is violated.
• Pets: Pets are not allowed on the property.
• Events & Media: Parties, gatherings, commercial photo shoots, or filming are prohibited without prior written approval.
• Prohibited Items: Illegal drugs, explosives, flammable items, firearms, and weapons are strictly forbidden anywhere on the property.

8. Our Right to Refuse or End a Stay

We reserve the right to refuse a booking, deny check-in, or require a guest to leave immediately if they engage in unlawful, unsafe, abusive, or disruptive behavior, or violate these terms. In such instances, refunds are handled strictly per our Cancellation Policy.

9. Damage and Loss

You are responsible for any damage caused to the room, furniture, or property by you, your guests, or your visitors beyond standard wear and tear. Repair, replacement, or specialized cleaning costs will be assessed and charged accordingly. Lost room key cards or key fobs are subject to replacement fees.

10. Concierge Services

Concierge services (chauffeur bookings, personal grooming, tailoring, dining assistance, delivery requests) are subject to availability. Prices are confirmed prior to booking and billed separately from room charges. Third-party vendor services are arranged in good faith; while we assist with coordination, third-party operators remain accountable for service execution.

11. Amenities, Power, and Utilities

The property features solar backup generation. During extended public grid outages, backup systems prioritize primary power loads. Unscheduled interruptions in municipal electricity, gas, water, or internet networks remain beyond our control and do not automatically entitle guests to room rate adjustments or refunds.

12. Safety, Security, and Belongings

• The property operates 24-hour reception and CCTV monitoring in public common spaces, entryways, and corridors. No cameras exist inside guest quarters or bathrooms.
• Please keep personal valuables secure. We are not responsible for loss, theft, or damage to unmonitored personal belongings.
• Lost property items left behind are retained for up to 30 days before being donated or disposed of. Return shipping costs are borne by the guest.

13. Limitation of Liability

To the extent permitted by the laws of Pakistan, our total liability for claims arising out of any booking is limited to the total amount paid by the guest for that booking. We are not liable for indirect or consequential travel losses.

14. Circumstances Beyond Our Control

We are not liable for delays or failures caused by events outside our reasonable control, including natural occurrences, severe weather conditions, government restrictions, civic disturbances, or public infrastructure failures.

15. Website Usage & Intellectual Property

All website content, photography, branding elements, and copy belong to The Continental Pakistan or its licensors. Content may not be copied or reused without prior written approval.

16. Privacy

Personal data is collected, processed, and safeguarded in strict accordance with our Privacy Policy.

17. Feedback and Complaints

If any aspect of your stay is unsatisfactory, please notify reception immediately so our staff can address it. Post-stay feedback or formal complaints should be submitted in writing within 7 days of check-out.

18. Changes to Terms

We reserve the right to modify these terms. The version active on the date your reservation is confirmed governs your stay.

19. Governing Law

These terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any legal proceedings fall under the exclusive jurisdiction of the competent courts in Lahore, Pakistan.